Knowledge Base

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Knowledge Base

For users

For users

This allows you as connected parents, guardians and pupils to communicate more clearly with our FoxApps.

Registration

How to Register a New Account

I already have a SchoolFox/KidsFox account

Deleting an Account for Users

Problems with E-Mail or Password

New Email Address (Users)

E-Mail Address Unknown

"Do we already know each other?"

Invitation Code(s)

Invitation Code Invalid

Invitation Code Lost

How to Use Our Apps

How can I contact teachers, educators, or group leaders?

How can I contact other users?

Send and Edit Absence Notifications

Who can view my messages?

View Confirmations/Replies and Edit Messages

Confirm and Respond to Messages (Users)

FoxSign (Users)

Move a Message to "Done" (Users)

How do I use the FoxPay feature?

How do I respond to surveys?

Consultation Hours: Book and Modify Appointments

Parent-Teacher Conference and Video Meetings: Entering the Video Room (Users)

Transfer Events and Appointments to Your Personal Calendar

How can I change the system- and translation language?

How can I translate messages?

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FoxDrive and FoxPortfolio

How can I download all files from FoxDrive at once?

How can I upload new files to the FoxPortfolio?

Manage Users

Add another relative

Disconnect from a Class/Group (Users)

Technical Issues

Updating the App in Case of Technical Issues

I am not receiving push notifications (Users)

I can't be added to chats (Set Visibility)

No access to the new class/group (Users)

The class/group from the previous year has disappeared

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