---
title: Do You Need Help? – Support for the Wiener Bildungspost
description: Depending on your role and your issue, there are different support channels available. Use the following overview to find the right contact point.
---

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- - [English](https://support.foxeducation.com/en/wiener-bildungspost)
    - [Deutsch](https://support.foxeducation.com/wiener-bildungspost)

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1. [Knowledge Base](https://support.foxeducation.com/en?hsLang=en)
2. [FoxAdmins](https://support.foxeducation.com/en/foxadmins?hsLang=en)
3. [Wiener Bildungspost](https://support.foxeducation.com/en/foxadmins?hsLang=en#wiener-bildungspost)

# Do You Need Help? – Support for the Wiener Bildungspost

## Depending on your role and your issue, there are different support channels available. Use the following overview to find the right contact point.

- [Kindergartens](https://support.foxeducation.com/en/wiener-bildungspost#one)
- [Schools](https://support.foxeducation.com/en/wiener-bildungspost#two)

### **For Kindergartens: Parents and legal guardians**

#### Do you need a new invitation code to link your City of Vienna account with your child?

*Please contact the group leader of the educational institution to receive the current invitation code. The group leader can generate the children's invitation codes, which are required for registration.*

#### **Technical issues when accessing WiBi with your City of Vienna account**

Please contact the City of Vienna Service Center by phone.  
📞 Monday to Friday between 8 AM and 5 PM at +43 1 4000 4001.

- [How can I register a new account?](https://support.foxeducation.com/en/users/wibi/registration?hsLang=en)
- [How can I log in to WiBi?](https://support.foxeducation.com/en/users/wibi/login?hsLang=en)

**Questions about WiBi product features:**

✅ For detailed instructions, visit the Fox Knowledgebase:  
🔗 [Fox Knowledgebase](https://support.foxeducation.com/en?hsLang=en)

✅ Use the FoxHub platform for welcome materials and helpful information:  
🔗[FoxHub](https://foxeducation.com/en/foxhub/)

### **For schools: Parents and legal guardians**

#### **Do you need a new invitation code to link your City of Vienna account with your child?**

Please contact the responsible class teacher at your school to receive the current invitation code. The children's invitation code can be generated by a class teacher and is required for registration.

**Technical issues when accessing WiBi**

Please contact your WiBi representative at your school.

- [How can I register a new account?](https://support.foxeducation.com/en/users/wibi/registration?hsLang=en)
- [How can I log in to WiBi?](https://support.foxeducation.com/en/users/wibi/login?hsLang=en)

**Questions about WiBi product features:**

✅ For detailed instructions, visit the Fox Knowledgebase:  
🔗 [Fox Knowledgebase](https://support.foxeducation.com/en?hsLang=en)

✅ Use the FoxHub platform for welcome materials and helpful information:  
🔗[FoxHub](https://foxeducation.com/en/foxhub/)

- [FoxAdmins](https://support.foxeducation.com/en/foxadmins?hsLang=en#main-content)

    - [Wiener Bildungspost](https://support.foxeducation.com/en/foxadmins?hsLang=en#wiener-bildungspost)
- [For users](https://support.foxeducation.com/en/for-users?hsLang=en#main-content)

    - [Registration](https://support.foxeducation.com/en/for-users?hsLang=en#registration)
    - [Wiener Bildungspost](https://support.foxeducation.com/en/for-users?hsLang=en#wiener-bildungspost)
    - [Problems with E-Mail or Password](https://support.foxeducation.com/en/for-users?hsLang=en#problems-with-e-mail-or-password)
    - [Invitation Code(s)](https://support.foxeducation.com/en/for-users?hsLang=en#invitation-codes)
    - [How to Use Our Apps](https://support.foxeducation.com/en/for-users?hsLang=en#how-to-use-our-apps)
    - [FoxDrive and FoxPortfolio](https://support.foxeducation.com/en/for-users?hsLang=en#foxdrive-and-foxportfolio)
    - [Manage Users](https://support.foxeducation.com/en/for-users?hsLang=en#manage-users)
    - [Technical Issues](https://support.foxeducation.com/en/for-users?hsLang=en#technical-issues)

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