Depending on your role and your issue, there are different support channels available. Use the following overview to find the right contact point.
- Staff: Teachers and Educators
- Parents or Legal Guardians
- Administrative Roles: FoxAdmins and Key-Users
Educational Staff: Teachers and Educators
Technical issues logging into WiBi with your "Stadt Wien" account:
Please contact your local Administrator or the WiBi Key-User at your school or institution.
Questions regarding the functionality of WiBi:
Your first point of contact is your local Administrator or WiBi Key-User.
Use the FoxHub platform for welcome materials and helpful information:
🔗 FoxHub
For detailed instructions, visit the Fox Knowledgebase:
🔗 Fox Knowledgebase
Technical issues with WiBi:
For support, please contact the respective department.
Parents or Legal Guardians
Technical issues logging into WiBi with your City of Vienna account
Contact the Stadtservice Wien by phone:
📞 [Times and phone number to be provided]
Need a new invitation code to link your "Stadt Wien" account with your child?
Please contact the FoxAdmin or your child's class/group leader to request the current invitation code.
The child's invitation code can always be generated by a class/group admin.
Questions about WiBi’s functionalities?
Use the FoxHub platform for welcome materials and helpful information:
🔗 FoxHub
For detailed instructions, visit the Fox Knowledgebase:
🔗 Fox Knowledgebase