Wiener Bildungspost
      Back to home
      1. Knowledge Base
      2. FoxAdmins
      3. Wiener Bildungspost

      Do You Need Help? – Support for the Wiener Bildungspost

      Depending on your role and your issue, there are different support channels available. Use the following overview to find the right contact point.

      For Kindergartens: Parents and legal guardians

      Do you need a new invitation code to link your City of Vienna account with your child?

      Please contact the group leader of the educational institution to receive the current invitation code. The group leader can generate the children's invitation codes, which are required for registration.

      Technical issues when accessing WiBi with your City of Vienna account

      Please contact the City of Vienna Service Center by phone.
      📞 Monday to Friday between 8 AM and 5 PM at +43 1 4000 4001.

      Questions about WiBi product features:

      ✅ For detailed instructions, visit the Fox Knowledgebase:
      🔗 Fox Knowledgebase

      ✅ Use the FoxHub platform for welcome materials and helpful information:
      🔗 FoxHub

      For schools: Parents and legal guardians

      Do you need a new invitation code to link your City of Vienna account with your child?

      Please contact the responsible class teacher at your school to receive the current invitation code. The children's invitation code can be generated by a class teacher and is required for registration.

      Technical issues when accessing WiBi

      Please contact your WiBi representative at your school.

      Questions about WiBi product features:

      ✅ For detailed instructions, visit the Fox Knowledgebase:
      🔗 Fox Knowledgebase

      ✅ Use the FoxHub platform for welcome materials and helpful information:
      🔗 FoxHub